Privacy Policy

Information We May Collect

Depending on how you interact with Manbhavan Ayurveda, we may collect information such as:

Personal Information

• Name
• Mobile number
• Email address
• Billing address
• Shipping/delivery address
• PIN code
• Order and transaction details
• Customer-support communications

Order Information

• Products purchased
• Order value
• Order date
• Payment status
• Shipping and delivery information
• Returns, replacements or refund information

Technical Information

When you use our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate location derived from technical information
• Website interaction information
• Cookies and similar technologies

The exact information collected may depend on the technologies and service providers used by our website.

Payment Information

Payments made through our website may be processed by authorised third-party payment gateways or payment service providers.

Depending on the payment method, payment information may be collected and processed directly by the relevant payment provider.

Manbhavan Ayurveda does not intend to directly store complete card details, CVV numbers, UPI PINs or banking passwords.

How We Use Your Information

We may use your information where reasonably necessary to:

• Process and confirm orders
• Arrange shipping and delivery
• Process eligible cancellations, replacements and refunds
• Communicate order and delivery updates
• Respond to customer questions and support requests
• Verify transactions and help prevent fraud
• Maintain transaction and business records
• Improve our website, products and customer experience
• Understand website usage and performance
• Comply with applicable legal, accounting and regulatory requirements
• Send promotional communication where permitted and subject to applicable consent requirements

We aim to collect and use only the information reasonably required for legitimate business purposes and the services requested by our customers.

WhatsApp, SMS, Email & Customer Communication

When you provide your mobile number or email address, we may use it to communicate with you regarding:

• Order confirmations
• Payment updates
• Shipping information
• Delivery updates
• Customer support
• Refunds and replacements
• Other service-related matters

Where legally permitted and where appropriate consent has been obtained, we may also communicate information regarding:

• New products
• Special offers
• Wellness content
• Promotions
• Manbhavan Ayurveda updates

Marketing communication may be sent through channels such as WhatsApp, SMS or email, depending on the contact information and permissions available to us.

You may request to stop receiving promotional communications through the unsubscribe/opt-out mechanism provided or by contacting us.

Opting out of promotional communication will not necessarily prevent essential transactional messages relating to an active order or customer-service request.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand visitor behaviour, analyse performance and improve the overall customer experience.

Some cookies may also be provided by third-party services used for analytics, advertising, payments or other website functionality.

Where required, appropriate choices or consent mechanisms may be provided regarding non-essential cookies.

You may also be able to control certain cookies through your browser settings.

Sharing of Personal Information

We do not sell your personal information as a business practice.

However, information may be shared with trusted service providers where reasonably necessary to operate our business and provide services to you.

These may include:

• Payment gateways and payment processors
• Courier and logistics companies
• Website hosting and technology providers
• Customer communication platforms
• Analytics and marketing service providers
• Accounting, professional or compliance service providers

For example, your name, delivery address and mobile number may need to be provided to our courier partner so that your order can be delivered.

Service providers are expected to process information for their relevant services and in accordance with applicable requirements.

We may also disclose information where required by applicable law, regulation, court order or lawful request from an authorised government authority.

Data Security

We take reasonable organisational and technical measures appropriate to our operations to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also protect their account information, passwords, OTPs and payment credentials.

Data Retention

We may retain personal information for as long as reasonably necessary to:

• Complete transactions
• Provide customer support
• Maintain accounting and taxation records
• Handle disputes, refunds or complaints
• Meet applicable legal and regulatory requirements
• Fulfil legitimate business requirements

Information that is no longer reasonably required may be deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your Choices & Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to request access to or correction of certain information and to raise concerns regarding its processing.

Where processing is based on consent, you may also be able to withdraw that consent, subject to applicable legal and operational requirements.

You may contact Manbhavan Ayurveda through the official contact details provided on our website for privacy-related requests.

We may need to reasonably verify your identity before processing certain requests.

Children's Privacy

Our website and products are not intended to knowingly collect personal information directly from children without appropriate involvement or consent from a parent or legal guardian where required by law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

Third-Party Websites & Services

Our website may contain links to or integrations with third-party websites and services.

Manbhavan Ayurveda does not control the independent privacy practices of third parties.

We encourage customers to review the applicable privacy policies of third-party services before providing personal information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, technology, business operations, service providers or applicable legal requirements.

Any revised version will be published on our website with an updated “Last Updated” date.

We encourage customers to review this page periodically.

Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact: