Cancellation, Return
& Refund Policy
Your trust matters to us. Here's how we handle cancellations, replacements, returns and refunds.
Customer trust comes first
At Manbhavan Ayurveda, customer trust is at the heart of our business. We take great care to ensure that every product reaches you in proper condition.
As our products include Ayurvedic wellness and consumable products, returns and refunds are subject to certain conditions to protect product quality, hygiene and customer safety.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible after placing it.
- An order may be cancelled if it has not yet been shipped or dispatched.
- Once an order has been dispatched, cancellation may not be possible.
- If an eligible prepaid order is successfully cancelled before dispatch, the amount paid will be refunded to the original payment method.
When Can You Request a Replacement or Refund?
Please contact us if you receive:
A damaged or broken product.
A product that has leaked during transit.
A product different from the one ordered.
A product that has passed its expiry date.
Packaging that is damaged or compromised.
An item missing from your confirmed order.
Reporting an Issue
Any issue with an order should preferably be reported to us within 48 hours of delivery.
Please provide:
- Order number / purchase details
- Photographs of the product and packaging
- A brief description of the issue
- An unboxing video, where available, can be particularly helpful in verifying damage, leakage, missing items or an incorrect shipment.
Keep the original product, packaging, invoice and shipping materials until your request has been reviewed.
Non-Returnable Products
For reasons of health, hygiene and product safety, opened or used Ayurvedic and wellness products generally cannot be returned simply because of a change of mind, personal preference, taste, aroma, texture or individual experience.
A return or refund will generally not be available where:
- The product has been opened or substantially used without any verified defect.
- The customer has changed their mind after delivery.
- The product has been damaged due to improper handling or storage after delivery.
- The product has been used contrary to the usage or storage instructions.
- The request is based solely on personal taste, smell, texture or preference where the product is otherwise in proper condition.
Natural Variations in Ayurvedic Products
Ayurvedic products containing natural ingredients may sometimes show reasonable variations in colour, aroma, taste, texture or consistency between batches.
Such natural variations do not necessarily indicate that the product is damaged or defective and ordinarily will not, by themselves, qualify the product for a refund or replacement.
Refund Process
Once a refund request is approved, the refund will ordinarily be processed to the original payment method used for the purchase.
- The time required for the amount to appear in your account may depend on the bank, payment gateway or payment method involved.
- Where appropriate, we may request additional information reasonably necessary to verify and process the refund.
Replacement
Where a replacement is approved, we will arrange for the eligible replacement product to be sent to the customer, subject to product availability.
If the same product is unavailable, we may offer a suitable alternative or refund, after communicating with the customer.
Wrong or Incomplete Delivery
If you receive a product different from the one ordered or an item is missing from your confirmed order, please contact us promptly with your order details and supporting photographs/video where available.
After verification, we will take appropriate steps to resolve the issue.
Refusal of Return or Refund
Manbhavan Ayurveda reserves the right to decline a return, replacement or refund request where there is reasonable evidence of misuse, fraudulent activity, intentional damage or where the request does not meet this policy, subject always to applicable consumer law.
Contact Us
For cancellations, replacements, returns or refunds, please contact Manbhavan Ayurveda Customer Support through the official contact details provided on our website.
Please mention your name, order number, registered mobile number and reason for the request so that we can assist you efficiently.
A relationship beyond the purchase.
At Manbhavan Ayurveda, we don't want a customer's relationship with us to end with a purchase.
We want it to grow with purity, transparency and trust.